Archive for January 2019

There are no signs that the restaurant industry is slowing down, with new restaurants and cafes popping up all the time. Unfortunately for business owners, this means more competition to stand out from the crowd. Because of the rise in new businesses, there is relentless pressure for venues to attract more customers and increase customer…

Running a restaurant is an exercise of patience, resilience, and commitment. Owners can end up spending the bulk of their time putting out fires and doing what they can to respond to the needs of their customers. But getting bogged down in the day-to-day can unfortunately result in certain jobs going by the wayside, particularly…

It’s no secret that poor customer service generally leads to negative feedback from your customers. Even when your food is finger-lickin’, and the atmosphere in on-point, if your service doesn’t meet the needs of your customers, they will remember.   Unfortunately, during busy periods, keeping a consistent level of service can be very difficult. When…